F.A.Q
Product Information
Q: What sizes do you offer?
A: We offer a range of sizes from XS to 6XL for most items. Please refer to the size guide on each product page for more detailed measurements.
Q: How do I know which size to choose?
A: We recommend using our size guide, which provides detailed measurements for each size. If you are between sizes or are unsure, please feel free to contact us for personalised advice.
Q: What materials are your clothing made from?
A: All our clothing is made from 100% Cotton, unless stated differently on the product page.
Q: How do I care for my clothing item?
A: All clothing items are sent with care instructions for washing and drying requirements.
Shipping Information
Q: How much does shipping cost?
A: Shipping costs vary based on your location and the size of your order. Shipping charges can be found at the checkout before you place your order.
Q: How long does delivery take?
A: Standard delivery within the UK typically takes 3-5 business days. Express options are available for faster delivery in the UK. International shipping times vary by destination.
Q: Do you offer international shipping?
A: Yes, we ship to selected countries worldwide. Shipping rates and delivery times for international orders will be calculated at checkout.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via your email. You can use this number to track your order.
Returns & Exchanges
Q: What is your returns policy?
A: We accept returns within 30 days of purchase for a full refund or exchange, provided the item is unused and in its original packaging with any tags intact.
Q: How do I return an item?
A: To return an item, please follow the instructions on our Returns page.
Q: Can I exchange an item for a different size?
A: Yes, exchanges are accepted within 30 days of purchase. Please contact us to arrange the exchange and check the availability of the desired size or colour.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-10 business days of receiving the returned item(s). You will be notified via email once your refund has been issued.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, and other payment options such as Google Pay and Apple Pay.
Q: How can I find out if there are any discounts available?
A: To be kept up to date with any discount codes, please sign up for our email newsletter and follow us on Social Media as these are where we will announce discount codes.
General Questions
Q: Where are your products made?
A: Our products are made in the UK, handmade by ourselves.
Q: Do you have a physical store?
A: Currently, we operate online only. However, we do participate in various in person events, you can find this information on our Events page. Follow us on Social Media for updates on where you can find us.
Q: How can I contact Customer Services?
A: You can reach our Customer Service team via email: biteme@tarantulaarmy.co.uk, we aim to respond within 24-48 hours.
If you have any questions that are not listed here, please feel free to contact us on the above email address.